Thursday, July 20, 2006

Can I have a computer with that?

Imagine walking into a restaurant, such as the Spur in Longbeach Mall, and ordering a meal with drinks then leaving... they'd be pretty PO'd. Especially the waiter and assistant manager. ;-)

You just wouldn't do it would you? Place an order, act all friendly and then make a duck while the cook and staff prepare your meal that you ordered.

It amazes me that people have the audacity to just this thing to a bicycle shop. It happens more than bicycles consumers would think ("I'll be back for the bike tomorrow/later" is a favourite). Staff spend time with the customer, paying attention to their budget, realistic riding needs and sizing - even test riding. The customer then makes a final choice, and requests some side-orders, such as a computer etc, to go along with the bicycle. The staff check the bike over, or build it up (sometimes even ordering it in especially), and add the condiments ordered - job done.

"I'm just going to draw the cash at the bank" was the latest lying exit a "customer" made. I appreciate that people change their minds, but if some customers have called before to say so then why is it too much to ask that people be honest with shop staff - this is how many make their living - getting a commission on what they sell in most cases. They go to a great deal of effort for people such as this only to be left having been freshly deceived and out of pocket. That sucks in anybodies books.

I wonder if they'd like that done do them - hey that gives me an idea. Does the Spur do take away orders?

1 Comments:

Blogger FrasertheDude said...

Hi Steve, as a young salesman there was nothing more frustrating than losing a customer or a sale. Trick is qualifiying the customer and getting contact details before commiting to any action.A salesperson can request contact details as a requirement of the establishment, serious buyers will gladly oblige...

1:44 PM

 

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